Fresh Prints - Design Tool Launch
Role
Brand Manager & Lead Strategist (Owning the lifecycle from consumer research to multi-channel execution).
Year
2024
The Problem
Custom merch was a manual bottleneck creating a "vision gap" between Fresh Prints’ clients and artists.
The Solution
Launched a self-service tool to empower user autonomy and scale the business.
Research-Driven Foundations
To create a GTM launch strategy, it was crucial to understand the pain points from Fresh Prints’ customers’ point of view. I conducted 50+ customer interviews to do so.
While running these interviews, I noticed two main patterns among clients when it came to what they valued while creating merchandise for their org:
Sororities prioritized creative control and uniqueness
Fraternities prioritized ease and speed
I also analyzed tech launches from iconic brands like Adobe, Canva, and Duolingo to apply their techniques to Fresh Prints’ strategy.
This behavioral understanding of two distinct customer segments and external R&D is what shaped my GTM strategy plan.
Strategic Execution
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To break the "boring tech" stigma often associated with software, the social strategy prioritized high-impact visuals and cultural relevance to drive massive excitement. By blending high-production "hero" moments with agile trend-jacking, we positioned the tool as a native part of the Gen Z digital experience.
The Times Square "Moment": We produced a high-fidelity video featuring the Design Tool on a Times Square billboard to establish immediate brand scale and authority. This asset was deployed across both organic and paid channels, leveraging "shock value" to drive brand awareness and social proof.
Strategic Trend-Jacking: To maintain high-velocity engagement, the campaign capitalized on viral pop-culture hooks. This approach allowed us to demonstrate technical features through a lens that felt culturally relevant and platform-native.
Rapid Proof of Concept: We balanced high-production content with fast-paced "Design in 60 Seconds" tutorials. These videos focused on speed and ease of use, lowering the barrier to entry by proving that anyone could create high-quality merch without professional design skills.
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Segmented Lifecycle Marketing (Email & SMS): The lifecycle strategy focused on high-touch, automated workflows designed to nurture users from initial tool engagement through to purchase. By prioritizing authenticity over traditional corporate "polish," the campaign achieved higher conversion rates with a Gen Z demographic.
Plain Text (PT) Emails: These highly effective, unpolished emails were sent from "Apparel Managers" to fraternity and sorority leaders. They significantly outperformed designed marketing emails by feeling like a direct, personal 1:1 conversation.
Direct SMS Outreach: Utilizing plain text SMS proved to be one of the highest-converting channels for this audience, driving immediate adoption with minimal friction.
Creative Campaign Emails: While polished visual assets were utilized for the "Big Bang" launch, data-driven pivots ensured these were balanced with higher-performing plain text alternatives.
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Student Creators & Peer-Led Advocacy
Leveraging the insight that Gen Z trusts peers over corporations, we replaced traditional influencers with a vetted Student Creator network. By centering real students, we transformed complex tech into an approachable, community-driven tool.
The Creators Lookbook: This digital campaign featured student influencers designing their own collections, providing authentic "social proof" through a peer lens.
Micro-Influencer Vetting: We interviewed and onboarded creators with 10k+ followers to produce high-quality tutorials that felt like friend recommendations rather than corporate ads.
Strategic Impact: This peer-led approach authenticated the tool’s value, driving adoption by showcasing real-world utility within high-intent campus networks.
The Impact
The multi-channel launch successfully transitioned Fresh Prints into a tech-forward platform, doubling engagement targets and driving massive adoption through culturally resonant storytelling. By prioritizing user behavior over vanity metrics, the campaign established a new benchmark for brand scale in the collegiate market.
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Successfully scaled adoption to over 72,000 users within the first 10 weeks, surpassing the quarterly growth goal by 141% within the first two months.
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Drove massive brand awareness through a mix of high-fidelity "hero" assets and agile trend-jacking.
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Nearly doubled the initial 6% target by utilizing a peer-led creator strategy and high-production content that resonated deeply with a Gen Z audience.
