Fresh Prints - Design Tool Launch

Role
Brand Manager & Lead Strategist (Owning the lifecycle from consumer research to multi-channel execution).

Year
2024

The Problem
Custom merch was a manual bottleneck creating a "vision gap" between Fresh Prints’ clients and artists.

The Solution
Launched a self-service tool to empower user autonomy and scale the business.

Research-Driven Foundations

To create a GTM launch strategy, it was crucial to understand the pain points from Fresh Prints’ customers’ point of view. I conducted 50+ customer interviews to do so.

While running these interviews, I noticed two main patterns among clients when it came to what they valued while creating merchandise for their org:

  • Sororities prioritized creative control and uniqueness

  • Fraternities prioritized ease and speed

I also analyzed tech launches from iconic brands like Adobe, Canva, and Duolingo to apply their techniques to Fresh Prints’ strategy.

This behavioral understanding of two distinct customer segments and external R&D is what shaped my GTM strategy plan.

Strategic Execution

  • To break the "boring tech" stigma often associated with software, the social strategy prioritized high-impact visuals and cultural relevance to drive massive excitement. By blending high-production "hero" moments with agile trend-jacking, we positioned the tool as a native part of the Gen Z digital experience.

    • The Times Square "Moment": We produced a high-fidelity video featuring the Design Tool on a Times Square billboard to establish immediate brand scale and authority. This asset was deployed across both organic and paid channels, leveraging "shock value" to drive brand awareness and social proof.

    • Strategic Trend-Jacking: To maintain high-velocity engagement, the campaign capitalized on viral pop-culture hooks. This approach allowed us to demonstrate technical features through a lens that felt culturally relevant and platform-native.

    • Rapid Proof of Concept: We balanced high-production content with fast-paced "Design in 60 Seconds" tutorials. These videos focused on speed and ease of use, lowering the barrier to entry by proving that anyone could create high-quality merch without professional design skills.

    • Segmented Lifecycle Marketing (Email & SMS): The lifecycle strategy focused on high-touch, automated workflows designed to nurture users from initial tool engagement through to purchase. By prioritizing authenticity over traditional corporate "polish," the campaign achieved higher conversion rates with a Gen Z demographic.

    • Plain Text (PT) Emails: These highly effective, unpolished emails were sent from "Apparel Managers" to fraternity and sorority leaders. They significantly outperformed designed marketing emails by feeling like a direct, personal 1:1 conversation.

    • Direct SMS Outreach: Utilizing plain text SMS proved to be one of the highest-converting channels for this audience, driving immediate adoption with minimal friction.

    • Creative Campaign Emails: While polished visual assets were utilized for the "Big Bang" launch, data-driven pivots ensured these were balanced with higher-performing plain text alternatives.

  • Student Creators & Peer-Led Advocacy

    Leveraging the insight that Gen Z trusts peers over corporations, we replaced traditional influencers with a vetted Student Creator network. By centering real students, we transformed complex tech into an approachable, community-driven tool.

    • The Creators Lookbook: This digital campaign featured student influencers designing their own collections, providing authentic "social proof" through a peer lens.

    • Micro-Influencer Vetting: We interviewed and onboarded creators with 10k+ followers to produce high-quality tutorials that felt like friend recommendations rather than corporate ads.

    • Strategic Impact: This peer-led approach authenticated the tool’s value, driving adoption by showcasing real-world utility within high-intent campus networks.

The Impact

The multi-channel launch successfully transitioned Fresh Prints into a tech-forward platform, doubling engagement targets and driving massive adoption through culturally resonant storytelling. By prioritizing user behavior over vanity metrics, the campaign established a new benchmark for brand scale in the collegiate market.

  • Successfully scaled adoption to over 72,000 users within the first 10 weeks, surpassing the quarterly growth goal by 141% within the first two months.

  • Drove massive brand awareness through a mix of high-fidelity "hero" assets and agile trend-jacking.

  • Nearly doubled the initial 6% target by utilizing a peer-led creator strategy and high-production content that resonated deeply with a Gen Z audience.